You must conduct yourself in a respectful manner while on our premises. Disruptive behavior, including but not limited to loud talking, inappropriate language, or harassment of staff or other clients, will not be tolerated. We reserve the right to refuse service to anyone who does not comply with these standards.
Appointments are highly recommended to ensure availability. You must arrive on time for your scheduled appointment. If you are late, we may need to adjust your service time or reschedule your appointment. Cancellations should be made at least 24 hours in advance to avoid a cancellation fee.
Your health and safety are our top priorities. You must inform us of any allergies, skin sensitivities, or medical conditions that may affect your service. We may refuse service if we believe it poses a risk to your health or safety. Masks may be required based on current health guidelines.
While we strive to provide high-quality services, results may vary based on individual hair types and conditions. You may not hold us responsible for unsatisfactory results if you do not follow our aftercare instructions. We do not guarantee specific outcomes, as hair is unique to each individual.
You are responsible for your personal belongings while on our premises. We do not assume liability for lost or stolen items. It is advisable to keep valuables with you at all times and to avoid bringing unnecessary items to your appointment.
Payment is due at the time of service. We accept various payment methods, and you must ensure that your payment method is valid. Refunds are not provided for services rendered unless there is a clear error on our part. If you are dissatisfied, please contact us within 48 hours to discuss your concerns.
If you have any questions or concerns regarding our policies, you may contact us at [email protected]. We are here to assist you and ensure that your experience is as pleasant as possible.